The right people, in the right place, at the right time
Nobody here is measured individually. Every figure is about a section— whether it was covered, and how long a shopper stood in it before help arrived.
Shoppers per member of staff, through the day
Was anyone actually there to serve them?
Sections left with nobody serving
How long shoppers wait for help
Where staff get asked for help most
| Section | Requests per hour |
|---|---|
| Entrance | 2.5 |
| Casual | 4.1 |
| Ethnic | 3.3 |
| Kids | 5.1 |
| Trials | 8.7 |
| Billing | 6.2 |